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Choosing services that are right for you

You can arrange home care services directly with us by asking for a quote, or you can apply for a Government subsidised home care package (services and staff are the same for both purchase options).

If you have been assigned an approved Government subsidised Home Care Package, you’ll now need to choose a provider and we are one of those options.

As an approved provider of all four levels of Home Care Package Services, we can help you work out your needs within your package. For more information, please contact us. If you’re not sure if you are eligible for home care package services, please follow the steps to be assessed.

Having a professional and reliable team of local and fully qualified experts reduces the stress for both the consumer and their family members, of having a stranger come through the home who may not be familiar, or up-to-date with the care plan or history.

The younger generation is looking after the older generation and the flow-on effects that brings to the surf coast community overall – particularly at a time like this – is one of our key points of difference. It allows us to build and contribute to a stronger, more sustainable and age-friendly community overall.

For more information about the way we work, please see about us and our fees are outlined below.


Our services we can assist you with include, but are not limited to the following:

  • Cleaning
  • Laundry
  • Meal preparation
  • Medication prompts
  • Showering, toileting, hygiene and getting dressed
  • Gardening
  • Home maintenance and repairs
  • In home respite – spend time with you at home
  • Manage aids and equipment – electric chairs, electric beds and walking frames
  • Allied health services, including Nursing, Occupational Therapy, Physiotherapy and Podiatry (in the home)
  • Shopping – we can either take you, or do your shopping for you
  • Transport – take you to an appointment or social event, or activity such as your local Men’s Shed
  • Local outings – take you to the beach or for fish and chips
  • Connecting online – we can teach you how to use an iPad to connect with your family and friends. We can also assist you to purchase a device from your package
  • Community Nursing – wound dressing, exercise
  • Dementia specific nursing
  • Diabetes education; and more.


Our fees

Each company who provides Home Care Packages charge different amounts for their services. Our fees are reasonable, easy to understand and with no hidden charges.

We will work with you to determine what is needed and we will help you understand all aspects of your care plan, and how much it will cost before you agree to anything.

The exact fees and amounts will be in your personalised Home Care Agreement, and services will be within your government home care package budget. You can contact us for a quote for private services and see a full list in our Fees Schedule.

  • We do not charge the basic daily care fee.
  • We do not charge the exit fee.


Government contributions

You will get a letter stating the types of subsidised services you have been approved for from the Aged Care Assessment Team, after you apply.

The amount the Government contributes will depend on which level of care package you are on, and it ranges over four levels from $8000 to $50,000 per year.

The same type of care and services are provided under each level. The hours of care are increased at each level; more hours are delivered under package level 4 compared to level 1.

Funds for the home care packages won’t affect your pension because they don’t count as income.

For more information, please see the My Aged Care site for:

There are additional financial subsidies and supplements that can be applied to home care packages. If you are eligible for these, we will help you apply these. E.g. Dementia and cognition, oxygen and enteral feeding, home care viability and hardship.

For more information, please see agreeing to a home care package or contact us.

“Once again thank you for the support you provide both Di and Graham.

It would be very difficult to replicate the care you provide!”

- Susanne Coutts

“Just to say another huge thank you for your care and concern for us over the time we have had the care package.”

(This song was emailed to us by a consumer’s wife, Merrie who sings in a quartet and wanted her husband to have a Christmas Carol. She emailed it to us to say thank you. Sharing with permission).

- Merrie.