About us
Country to Coast Home Care Services founded in 2018 is based on the Surf Coast and provides quality in-home care services to help people stay comfortable and connected, in their senior years.
We provide Government-funded support at home, and private care services, including:
• Personal Care
• Meal Preparation
• Shopping, Transport and Community Activities
• Cleaning, Home Maintenance and Light Gardening
• Nursing Assessments and Allied Health Services
• Dementia and Diabetes Education
• Medication Management.
Our services are fully personalised and delivered by our team together with aged care professionals and community partners with the aim of breaking down the effects of a fragmented aged care system, which can make a real difference for people at the end of life.
We aim to be the best quality provider – not the biggest – and contribute to a stronger, more sustainable and age-friendly Surf Coast community overall.
“We are very pleased with CTC and feel blessed to have them as our provider.
Thank you for all the support you’ve given us”
Governing body
Country to Coast Home Care Services has a Governing body to drive continuous improvement processes that deliver the high quality of care and services for clients.
The members have significant experience in the care industry and give an important contribution for the types of care and services that we provide.
Managing Director and Founder, Lucy Lincoln.
- Executive Member, Statewide Home Care Package Providers Network
- Certificate III in Aged Care and Home Community Care
- Law for Home Care Managers Certificate
- RWAV Cultural Respect and Appreciation Workshop
- Cultural Perspective Certificate
- Master of Arts by Research
- Bachelor of Art (1st Class Honours)
- Chair, Barwon Network Meeting
Lucy has extensive experience in the coordination of health, community and aged care services spanning local council, Not For Profits and both public and private hospital settings. Lucy is passionate about working in a way that breaks down the effects of a fragmented aged care system.
Director, Curt Schmeissing.
Curt provides transport, gardening, maintenance, and respite along with his trusty dog Blue.
Curt understands what is important and helpful to people ageing at home.
A Marine Biologist by trade, Curt worked for the Great Ocean Road Coast Committee doing grounds and maintenance work and also holds a current Chainsaw Certificate, electrical Test and Tag Certificate and First Aid Certificate.
Blue
Curt’s helper and everyone’s friend!
Director, Rebecca Smith
- Master of Health Management
- Graduate Diploma Human Resources Development
- Bachelor of Social Science
- Registered Nurse
Rebecca is a Registered Nurse with postgraduate qualifications and extensive experience in managing health and aged care teams in regional and metropolitan areas within Victoria and Western Australia. Rebecca also has a strong interest and experience in leading and implementing quality and clinical governance frameworks. In her current role as CEO, working with an organisation whose focus is on engaging and working with CALD communities and individuals to access a range of both state and federal funded services including home care, centre based social support/respite and residential aged care, Rebecca leads the delivery of aged care and disability services with a specific focus on high quality, viable, compliant and customer-focused community care for culturally and linguistically diverse community members within the Barwon region. Rebecca was also a member of the Executive Team Statewide Home Care Package Providers Network.
Director, Ken Ridgwell
- Bachelor of Commerce
- Member – Chartered Accountants Australia and NZ
- Fellow – Financial Services Institute of Australasia
Ken Ridgwell is a Chartered Accountant and worked for a significant period in public practice, principally with the firm Coopers and Lybrand (now PwC) in Melbourne and London.
Subsequent to this, he became the inaugural CEO/CFO of Doutta Galla Aged Services, a medium sized not-for-profit aged care/retirement village group.
In 2003 Ken became a founding partner and principal of Outcomes Plus, an aged care consulting practice assisting boards and senior management with a range of regulatory, operational, governance and financial matters.
Director, Kay Talbot
- Bachelor Applied Science (Nursing)
- Certificate of Continence Management
- Diploma of Management
- Certificate IV Health Administration
- Registered Nurse
- Prostate Care Nurse
- Nurse Consultant in Urology Prosthetics
Kay is passionate about informed consumer care and was a finalist in the Leadership in Nursing category for the Deakin University and Health Super Midwifery Awards. Career highlights include: Co-Founder and life member – Victorian Urological Nurses Society (VUNS) rep to Aust Kidney Foundation. Co-founder, Inaugural President and life member – Australia and New Zealand Urological Nurses Society (ANZUNS), Advisor and co-author – Latrobe University Urology Nursing course, Medical Volunteer Team Member – AusAID RACS Pacific Islands Project, Tonga, Chair – Society of International Urology Annual Urology Nurses Symposium and Member – Torquay Hospital Community Consultative Committee.
Our approach
The Country to Coast Home Care team aims to serve the older generation with respect, dignity, and reverence.
We advocate on behalf of local seniors and will continue to place humanity over bureaucracy.
We specialise in supporting the older generation to stay safely in their own homes, and we employ senior, experienced Division 1 Registered Nurses, fully-qualified practitioners and trained specialists who care about the safety and health of our older generation.
We practice and uphold current safety and hygiene protocols, industry best practice standards and we are fully insured, police checked and all registrations are vetted with the Australian Health Practitioner Regulation Agency.
Our clients feel they are doing – and getting – something of value by using a local business that is also an employer. By having friendly and qualified experts helping them stay at home, they get to continue being a part of the community in which they have been in for a long time.
Charter of Aged Care Rights
Everybody involved in the delivery of your care must respect your rights.
The Charter of Aged Care Rights describes your rights as a consumer of Australian Government-funded aged care services.
You have the right to:
1. safe and high-quality care and services;
2. be treated with dignity and respect;
3. have my identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about my care and services in a way I understand;
6. access all information about myself, including information about my rights, care and
services;
7. have control over and make choices about my care, and personal and social life,
including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of my daily life,
financial affairs and possessions;
9. my independence;
10. be listened to and understood;
11. have a person of my choice, including an aged care advocate, support me or speak on
my behalf;
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
13. personal privacy and to have my personal information protected;
14. exercise my rights without it adversely affecting the way I am treated.
At Country to Coast Home Care Services, the new Charter is part of your Home Care Agreement, along with your care plan and fee structure. Keeping it simple and transparent.
Quality support for everyone
We support older people’s right to quality care and quality support along with the Elder Rights Advocacy’s mission for a diverse, vibrant, multicultural community, where older people are respected, heard, well-informed, and can exercise their rights and responsibilities with confidence. Elder Right’s Advocacy is also a member of the Older Person’s Advocacy Network.
Country to Coast Home Care Services is also a proud member of the Ageing Australia. Ageing Australia’s purpose is to lead, advocate and provide support, advice and guidance to aged care providers to ensure a high performing and sustainable aged care sector so that older Australians can live their best lives.
We also work closely with a number of organisations including Switchboard Victoria Out & About which is a service connecting older LGBTQIA+ Victorians.
We are partnering with Geelong Rehabilitation Centre who can tailor an exercise and massage program to suit your needs. GRC’s team of exercise physiologists can help you increase mobility, health and wellbeing as part of your home care and rehabilitation program.
Women’s rights are human rights. Due to some social structures, traditions, stereotypes and attitudes about women and their role in society, women do not always have the opportunity and ability to access and enforce their rights on the same basis as men. Although we have come a long way, there are still many areas in Australian society in which women and girls experience unequal treatment. At Country to Coast we actively support women, and women’s rights in any home care services we provide.
