about us

About us

We only employ senior, experienced Division 1 Registered Nurses, fully-qualified practitioners and trained specialists who care about the safety and health of our older generation.

We practice and uphold current safety and hygiene protocols, industry best practice standards and we are fully insured, police checked and all registrations are vetted with the Australian Health Practitioner Regulation Agency.

Our clients often feel they are doing – and getting – something of value by using a local business that is also an employer. By having friendly and qualified experts helping them stay at home, they get to continue being a part of the community in which they have been in for a long time.

Our fully qualified team.

We work with you and your preferences to assign the best people for your home care.

Director and Founder, Lucy Lincoln.

  • Certificate III in Aged Care and Home Community Care
  • Law for Home Care Managers Certificate
  • RWAV Cultural Respect and Appreciation Workshop
  • Cultural Perspective Certificate 2021
  • Master of Arts by Research
  • Bachelor of Art (1st Class Honours)

Lucy has extensive experience in the coordination of health, community and aged care services spanning local council, Not For Profits and both public and private hospital settings. Lucy is passionate about working in a way that breaks down the effects of a fragmented aged care system.

Operations Coordinator, Kerri Caspall

Kerri is a passionate and highly motivated community services professional bringing over 25 years of experience working within community focused organisations. Kerri shares strong values of respecting others, whilst working collaboratively towards achieving positive outcomes for our community. She has sound knowledge of CHSP, HACC, NDIS guidelines, Home Care Packages, Veterans Home Care, Post-Acute Care, Transitional Care Program, National Carers Respite Service and My Aged Care Portal.

  • Cultural Perspective Certificate 2021

Nurse Care Co-ordinator, Evie Lander.

  • Division 1 Registered Nurse
  • Bachelor of Nursing
  • Certificate IV in Training and Assessment
  • Mental Health First Aid Training
  • Dementia Training
  • Cultural Perspective Certificate 2021.

Evie has over 18 years of experience in a wide variety of settings including aged care, acute care, IVF and Fertility Care, Nurse Education, and Medical Imaging.

Evie is an enthusiastic and engaging nursing professional with excellent communication skills.

Occupational Therapist, Ryan Ganz.

  • Bachelor of Occupational Therapy.

Ryan has many years of experience providing Occupational Therapy in both public and private hospital settings, an aged care facility and in the home and community sectors.

Ryan helps people to develop, recover, improve, as well as maintain the skills needed for daily living.

Nurse Care Manager, Jo Craig.

  •  Division 2 Registered Nurse
  • Certificate 4 in Disability Studies
  • Support Coordination intensive trained via DSC.

Jo has 20 years of working as a palliative care, clincal and rehabilitation nurse in a variety of settings including home care, group disability homes, nursing homes, and hospitals. Jo advocates for people’s wishes and focuses on getting the best outcomes for clients, and their famlies.

Aged Care Assistant, Curt Schmeissing.

Curt provides transport, gardening, maintenance, and respite along with his trusty dog Blue.

Curt understands what is important and helpful to people ageing at home.

A Marine Biologist by trade, Curt worked for the Great Ocean Road Coast Committee doing grounds and maintenance work and also holds a current Chainsaw Certificate, electrical Test and Tag Certificate and First Aid Certificate.


Curt’s helper and everyone’s friend!

Quality support for everyone

We support older people’s right to quality care and quality support along with the Elder Rights Advocacy’s mission for a diverse, vibrant, multicultural community, where older people are respected, heard, well-informed, and can exercise their rights and responsibilities with confidence. Elder Right’s Advocacy is also a member of the Older Person’s Advocacy Network.

Country to Coast Home Care Services is also a proud member of LASA, the national association for all providers of age care services whose purpose includes supporting older Australians to age well by providing care, support and accommodation with quality, safety and compassion.

We also work closely with a number of organisations including Switchboard Victoria Out & About which is a service connecting older LGBTI Victorians.

We are partnering with Geelong Rehabilitation Centre who can tailor an exercise and massage program to suit your needs. GRC’s team of exercise physiologists can help you increase mobility, health and wellbeing as part of your home care and rehabilitation program.

Women’s rights are human rights. Due to some social structures, traditions, stereotypes and attitudes about women and their role in society, women do not always have the opportunity and ability to access and enforce their rights on the same basis as men. Although we have come a long way, there are still many areas in Australian society in which women and girls experience unequal treatment. At Country to Coast we actively spport women, and women’s rights in any home care services we provide.


Charter of Aged Care Rights

Everybody involved in the delivery of your care must respect your rights.

The Charter of Aged Care Rights describes your rights as a consumer of Australian Government-funded aged care services. 

You have the right to:

1. safe and high-quality care and services;
2. be treated with dignity and respect;
3. have my identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about my care and services in a way I understand;
6. access all information about myself, including information about my rights, care and
7. have control over and make choices about my care, and personal and social life,
including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of my daily life,
financial affairs and possessions;
9. my independence;
10. be listened to and understood;
11. have a person of my choice, including an aged care advocate, support me or speak on
my behalf;
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
13. personal privacy and to have my personal information protected;
14. exercise my rights without it adversely affecting the way I am treated.

At Country to Coast Home Care Services, the new Charter is part of your Home Care Agreement, along with your care plan and fee structure. Keeping it simple and transparent.